Customer opens the app
Send them the Windows support app. It runs without installation and shows their unique ID.
Download Windows app
Private support sessions
Help is one secure connection away.
Every session requires a fresh support ID and an explicit confirmation on the customer’s computer.
One-time consent
Encrypted in transit
No unattended access
Support console
Ready
Start a remote session
Ask the customer to run the support app, then enter the ID shown on their screen.
Enter support ID
The customer will be asked to Allow or Deny.
Open sessionsSwitch tabs without disconnecting other customers.